1. Can we combine many items' sizes in one container for the first order?
Yes, you can. However, the quantity of each ordered item must reach our minimum order quantity (MOQ).
2. What is the normal lead time?
For standard plastic products, goods are typically finished within 15 working days after receiving the deposit. For customized products (printing, custom colors, etc.), it may take 25-28 days.
3. What are the available payment terms?
We accept T/T, Western Union, PayPal, and Money Gram.
4. What are the shipping methods?
We offer various shipping methods based on your requirements, including sea freight, air freight, or express delivery.
5. How is quality control managed?
We produce samples for approval before mass production. We conduct 100% inspection during production, followed by random inspections before packing and photo documentation.
6. How are quality problems settled?
Any breakage or defects must be documented with photos of the original carton. Claims should be presented within 7 working days of container arrival. We accept claims based on samples, photos, or third-party certification and will compensate for verified losses.