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Frequently Asked Questions
Can we combine many items size in one container in my first order?
Yes, you can. However, the quantity of each ordered item should reach our Minimum Order Quantity (MOQ).
What is the normal lead time for orders?
For standard plastic products, production typically takes around 15 working days after deposit. For customized products (printing, custom colors, painting), it may take 25-28 days.
What are the available payment terms?
We accept T/T, Western Union, PayPal, and Money Gram, among others.
How do you handle shipping?
We will assist you in choosing the most efficient shipping method based on your requirements, whether by sea, air, or express courier.
How do you ensure product quality?
We produce samples for approval before mass production. We conduct 100% inspection during the production process, followed by random inspections and photo documentation before packing.
How are quality issues or breakages settled?
If any defects are found, photos must be taken from the original carton. Claims must be submitted within 7 working days of container arrival. We offer compensation based on third-party certification or verified photo/sample evidence.