Frequently Asked Questions
Can we combine many items size in one container in my first order?
Yes, you can. However, the quantity of each ordered item should reach our minimum order quantity (MOQ).
What is the normal lead time for production?
For normal plastic products, lead time is around 15 working days. For customized products (printing, custom colors), it typically takes 25-28 days after deposit receipt.
What are the available payment terms?
We accept T/T, Western Union, Paypal, and Money Gram.
What shipping methods do you offer?
We provide shipping by sea, air, or express courier, tailored to your specific logistical requirements.
How is quality control managed?
We conduct sample approval before mass production, 100% inspection during production, and random inspection prior to packing.
How do you handle potential quality issues?
Claims must be presented within 7 working days of container arrival with photographic evidence. We settle valid claims through third-party certification or photographic proof.